Unified Communications

Unified Communications made Powerful through Managed Services

Is your company looking to reduce telephony expenses? Perhaps you want to improve communications? Fortunately, these are easier to accomplish through Unified Communications. By combining your voice and data networks, you can reduce expenses. Furthermore, you can also improve facilitation of communication with an easy-to-use interface.

The challenge for small business owners is deciding on the right solution. Additionally, another challenge is implementing it appropriately. Fortunately, partnering with a managed services provider can help. Active Computer Technologies works with our clients to provide a custom solution. There is no one-is-size-fits-all; consequently, we work to find the best fit for you.

Combining Voice and Data Networks Successfully

First, let’s begin with an understanding of how Unified Communications works. You need Voice over Internet Protocol (VoIP), which will allow your voice traffic to run across your network.

VoIP is internet-based calling. It routes your human voice traffic over the internet in small packets. These come together at the end to create the call. However, it uses the same data network as your computers. Therefore, companies often move to VoIP for cost savings and ease of use.

The real power is in the Unified Communications solutions. Consider all the tools that your business uses now. Then, think about all of the productivity applications you use. These include such things as calendars, conference lines, e-mail and messaging. With Unified Communications, these all work together as one solution. Therefore, your team will find it easier to:

• Hold meetings from remote locations
• Use audio, video or Web technology
• Integrate patient communications with Electronic Health Record (EHR) data
• Help team members find each other right away
• Access key technologies through wireless devices
• Connect customers with the right person quickly
• Allow employees to work from anywhere
• Easily add and integrate new employees
• Safeguard your business from security risks

Unified Communications plus VoIP

VoIP and Unified Communications solutions go hand-in-hand. The majority of unified communications systems use VoIP as a foundation. However, they are separate solutions. Therefore, in order to successfully implement these solutions you need a thorough understanding of your network. This would include:

• How much traffic does it carry now?
• How much more can it hold?
• Do you need to upgrade your bandwidth to deploy VoIP?
• Will the quality of voice maintain?
• How to best deploy Unified Communications?

Active Computer Technologies gives you the expertise needed to successfully implement Unified Communications solutions. Our team is well-versed in making this solution work in almost any environment. Our friendly technicians will ensure you receive benefits such as:

• Enhanced data access
• Anywhere mobile access
• Reduced expenses
• Voicemail to email inbox
• Conferencing options
• Improved customer service
• Simplified adds & changes
• Softphone functionality

Combining your company’s voice and data network systems improves collaboration. Team members can easily find each other.  Customers can be quickly routed to the best resources. In a healthcare providers practice, patient information can be more efficiently handled. Consequently, the patient health care experience is enhanced. By adding VoIP, our clients receive time and money savings. Additionally, this is improved when coupled with Unified Communications services.

Managed Services Innovate Unified Communications

The world of business communication has changed. Therefore, it is a best practice to utilize Unified Communications. However, setting up your systems correctly requires expertise. Fortunately, Active Computer Technologies has that expertise.  As your managed services partner, we will ensure you receive personal attention. We believe in crafting solutions to fit the client, not the other way around. Using our remote management expertise, your team can stay in constant communication with minimal disruption. If you are ready to improve internal and customer communications, contact us today.

Unify Your Communications