So, you are thinking of selecting a managed outsourced service provider. Perhaps you need help to monitor your network or your unified communications systems. Maybe you are in the healthcare industry, your company has embraced telemedicine, and you do not want to have a lapse in patient care by having your audio/visual equipment go down. Either way, there are a few questions you need to ask before you sign on the dotted line. We investigate below:
Make Sure the Managed IT Service Provider Does the Following
- Is the managed IT service provider providing the services themselves? Or are they white-labeling another solution and passing through someone else’s services? Make sure you know what you are signing for up front.
- Are there services onshore or offshore (and is that important to you or not?) Some companies prefer to have the option of on-site support if and when they need it. If the services are offshore, you will not be able to request in-person IT support. You also need to know where your data is going.
- Do they nickel and dime you for every query and request? Or do they take ownership and help create a flexible budget-friendly Service Level Agreement that meets your needs?
- Is it an established business with a long history in the industry? You are going to invest time, money, and resources in managing this partnership, so you want to make sure they are going to be there next year.
- Does the company offer the best-in-class technologies and tools that you need, accompanied by round the clock support? Without the right tools and technologies, even reputable managed outsourced services with good intentions may not be able to identify and resolve your issues.
At Active Computer Technologies, we believe in partnerships. During our 25 years in business, we have built many long-term relationships. Our focused managed services assist Dallas’ small businesses, accounting practices, law firms, and healthcare providers. Not only do we have breadth and depth of knowledge, but we also ensure that you receive quality small business IT support services.
