Thinking of hiring a managed IT services provider? Here are some of the critical skills they need to have:
Solid Financial Goals:
When selecting a managed IT services provider, it’s important to look at their financials. This is a very capital-intensive business because a lot of money must be invested in hiring people who have the skill sets that can help you to solve your problems and support your environment. The toolsets they use to accelerate issues are also important because you want to know that the company you hire is going to be around well into the future. You also need to know that the company will be able to grow as you grow your business.
The Ability To Onboarding New Clients Well:
Does the company have a structured approach to onboarding? The managed services company needs a proven methodology to get you from your current IT scenario into a new, more successful relationship.
Reliability And Trustworthiness:
The team of engineers, technical specialists, and network support people will become familiar with your business and IT infrastructure. They need to be able to build an infrastructure that’s scalable and secure, which allows you to get back to running your business.
An Established Operation:
The company’s website may look professional and the person you spoke to on the phone or met for a meeting may seem trustworthy, but be sure you know what their business really looks like. Pop in to take a look at how they run their business, how many people work there, and what the setup is. Meet the team, check the helpdesk, and see what their operation looks like.
Active Computer Technologies’ managed IT services have been proven to eliminate expensive service outages and downtime. Our services include remote access to your own PCs, antivirus monitoring, constant monitoring of Windows Events, software and hardware monitoring, on-site labor and support, IT network services, and more. Contact us for more information today.
