469-853-4962   558 S. Central Expressway, Richardson, TX 75080   Phone: 469-853-4962 Remote Support Client Portal

Why Outsourcing Your IT Support Just Makes More Sense

IT support

Over the past few years, an increasing number of companies have chosen to outsource their IT services instead of hiring internally. When you outsource, you have a more efficient way to manage your costs and you can focus the attention of your internal IT staff members on specific priorities and goals.

Many times, companies hire IT staff to reach specific targets, develop applications or meet specific needs. What often happens is that their full-time staff gets swamped with maintenance requests and the general operations of the business, which means that their focus becomes too muddled.

Augment Existing Staff With IT Outsourcing Services 

You can supplement your existing IT staff with an outsourced service provider. This will help you to not only ensure maximum uptime of all your IT infrastructure, but it can also free up your IT staff’s time, so that they can get projects done as well.

Access To Expertise 

Another reason why people choose to outsource their IT support is that they also get access to expertise – if they partner with the right service provider. Be sure to research the managed IT service provider properly and make sure they have experience in the industry you are in, whether it is manufacturing, distribution, transportation or B2B services.

Reputable computer IT service companies see a lot of different technologies, software products, and approaches to internet security and IT infrastructure. At Active Computer Technologies, for example, we see both what works and what doesn’t. Our combined expertise is usually much larger than that of a single person within an organization, which is why our clients often contact us for consulting and advisory services as well.

When you partner with us for managed services, you can get all your IT related services covered under one roof. With our Gold Member plan, for instance, all support related to remote and on-site labor is covered within the plan.

IT support

Our Remote Monitoring and Management (RMM) Service includes:

  • Remote Access to your own PCs,
  • Antivirus Monitoring,
  • Constant Monitoring of Windows Events,
  • Software Monitoring and Patch Management,
  • Hardware Monitoring, and
  • Faster response times on support tickets.


Full Access To Helpdesk Resources, Including:

  • Native English-speaking support staff to answer your call,
  • Answered directly by an engineer in less than one minute,
  • On-site support as escalated from Help Desk or as needed, Guaranteed response and escalation times (SLA),
  • Email ticketing systems to manage your requests,
  • Login access to our portal to manage your tickets and requests, and
  • You can simply click on the support button on your computer and open a support ticket that gets Service Level Agreement response times. All users also get direct access to the help@activecomputers.com email that goes directly to the appropriate technician.


When You Need Help:

  • Open a ticket using your desktop icon,
  • Email help@activecomputers.com, and/or
  • Call 469-853-4962 to talk directly to an engineer.


Remote support as a service

It is that simple. Contact us for managed IT services today.

Our Why

Over 25 years ago, Active Computer Technologies was created to help small businesses compete with larger corporations. Today we provide managed services Dallas businesses rely on to be successful.


558 S. Central Expressway, Richardson, TX 75080
Phone: 469-853-4962